RETURNS & EXCHANGES ADDRESS
Little Pro Ltd
C/O Clarks of Amersham
REQUESTING A RETURN OR EXCHANGE
All returns & exchanges MUST be requested prior to you returning the goods. To request a return or exchange, please click below.
If you registered an account with us when you checked out, you will be prompted to log in and will then be able to see your orders. If you checked out as a guest, you will be asked to provide your email address and order number.
Provided you are within our 28 day return / refund window, each completed order will have the options to request a refund or replacement.
Please choose the product(s) you want to return, give a brief reason, and click submit. You will receive an email by return detailing the returns address and process. A refund will be automatically issued within 3 working days of us receiving your returned items in good condition.
Select the item(s) on you order you wish to exchange and give a brief description of why you need to exchange (This helps us monitor if items are consistently returned because of size etc allowing us to amend our guides accordingly).
You can then choose any other product from our catalogue (you will be navigated to the site to choose), so you can select the same product / different size, or a different product if you prefer. Exchanges do not have to be like for like, or even the same quantity - you could exchange one top for two others, or vice versa.
If there is a difference in value between the replacement product(s) and the original order, a refund or payment request will be processed automatically for you.
The order status will then reflect the status of your return, and you will receive email confirmation at each stage.
We understand that sometimes things turn out to be different from expectations. Sizes - particularly children's sizes, are sometimes very difficult to gauge. We aim to make the returns & exchanges process as quick and smooth as possible.
Once a return or exchange is authorised, post your goods to the address above. As per our Terms and Conditions, the customer is responsible for the cost of the return postage, and the goods must be returned to us in a re-saleable condition - Unworn, with any labels/tags still attached. We do highly recommend that you send goods via a tracked postage method. Unfortunately, proof of posting is not proof of our receipt, and we cannot be liable for goods lost in the post.
For returns due to faulty or damaged goods, we will bear the cost of the return postage. We will communicate with you whilst authorising the return as to how we arrange this. Where a replacement is sent for faulty or damaged goods, we will also bear the cost of the replacement postage.
Replacement goods will be sent out upon receipt of your return. If you require a faster turn-around, please state this when requesting your return. Consider placing a new order to be despatched whilst the return is processed (and then refunded).
Refunds (where required) will be processed within 3 working days of receiving your return.