All returns & exchanges MUST be requested prior to you returning the goods. To request a return or exchange, please click below.
Exchanges can be processed within 30 days of ordering unless stated otherwise (For example over the Christmas period we often extend this to 3 months).
If exchanging for a different size - please just let us know which size you would like to exchange for. Likewise, should you wish to exchange for another product, please detail the product and size / colour required. If there is a price difference, we will either refund the difference or send a paypal payment request for the additional cost - whichever is required.
Please choose the product(s) you want to return, give a brief reason, and click submit. You will receive an email by return detailing the returns address and process. A refund will be automatically issued within 3 working days of us receiving your returned items in good condition.
We understand that sometimes things turn out to be different from expectations. Sizes - particularly children's sizes, are sometimes very difficult to gauge. We aim to make the returns & exchanges process as quick and smooth as possible.
Once a return or exchange is authorised, post your goods to the address above. As per our Terms and Conditions, the customer is responsible for the cost of the return postage, and the goods must be returned to us in a re-saleable condition - Unworn, with any labels/tags still attached. Items returned which are not in a resalable condition may be subject to a re-stocking fee, or a refund may be refused altogether. We do highly recommend that you send goods via a tracked postage method. Unfortunately, proof of posting is not proof of our receipt, and we cannot be liable for goods lost in the post.
For returns due to faulty or damaged goods, we will bear the cost of the return postage. We will communicate with you whilst authorising the return as to how we arrange this. Where a replacement is sent for faulty or damaged goods, we will also bear the cost of the replacement postage.
Replacement goods will be sent out upon receipt of your return. If you require a faster turn-around, please state this when requesting your return. Consider placing a new order to be despatched whilst the return is processed (and then refunded).
Refunds (where required) will be processed within 3 working days of receiving your return.